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'Packages' FAQ

Introduction
Who are we ?
Breakfast & taxes are included in the rates ?
Will my hotel be in the city center at these rates ?
When will I know the name of my hotel ?
What guarantees the quality of your hotels ?
Which type of rooms are offered ?
Am I sure to get a room ?
Can I choose my Hotel ?
How will I get the other items included in my package ?
When do you confirm my reservation ?
When do you charge my credit card ?
What is the cancellation policy ?
Offer validity ?
Contact




Introduction

We are truly service-oriented and follow strictly our "Service Included" philosophy. Our promise relies on 4 principles:

Proximity: As we are based in the heart of Beirut, we know our market very well. We assist you during your trip and offer you the best of Lebanon.

Service: We are craftsmen who use the Internet to better assist you. To get a tip about restaurants, shows... to stay away from tourists traps... contact us any time before your arrival or during your stay, we will always be glad to help and advice you.

Quality: We personally select each hotel or product we present based on standard criterias thus we are confident in the product we provide. Your feedback is highly appreciated and always taken into consideration since it's the key to improve our service and products.

Low Cost: Dedicated to provide you the best value for your money, we have adopted a guaranteed lowest rate policy.

 

Who are we ? -top of page-

Beirut Hotel is Alma International's online and web trademark. Alma International is an established Lebanese Tour Operator focused on Lebanon. We have partnerships with more than 80 hotels in Lebanon.

 

Breakfast & taxes are included in the rates ? -top of page-

Yes, our rates are Net. Each package includes breakfast for 2 persons and all taxes. You only pay your extras directly to the hotel (telephone bill, mini bar etc).

 

Will my hotel be in the city center at these rates ? -top of page-

Yes, we guarantee it for our Beirut packages. All our hotels are located in the city centre of Beirut.

 

When will I know the name of my hotel ? -top of page-

You will know your Hotel name by email upon your package confirmation.

Exception: whenever a specific Hotel is mentioned in our package, you will receive a confirmation for this hotel only.

 

What guarantees the quality of your hotels ? -top of page-

The Ministry of Tourism rates Lebanese hotels. In order to be classified as a 3, 4 or 5 star hotel, it cannot be a dump and must meet certain criteria. You may not love the decor but you're guaranteed more than adequate service. We invite you to have a look at Testimonials sent by our clients.

 

Which type of rooms are offered ? -top of page-

Double rooms with one large bed suitable for two persons or rooms with two twin-sized beds, except if our package mentions another type of room or suite. All rooms have private bath, telephone, television and the necessary equipment for your comfort.

 

Am I sure to get a room ? -top of page-

Our Packages are valid during Low season periods only. We have a list of blackout dates for which we will not accept orders: summer and official holidays. You will be informed by email if your dates are among the blackout dates. In this case we will suggest you other alternatives and send you our best offers for your dates.

 

Can I choose my Hotel ? -top of page-

No, the number of rooms for our packages are limited. However, we Guarantee that you will be accommodated in a Hotel among our list and in the category you have requested.
 

How will I get the other items included in my package ? -top of page-

You will receive a voucher by e-mail for your Hotel. Print the voucher and present it at the hotel reception as a proof of your booking and payment.

All the other items (airport transfer, tour etc) will be confirmed by email.

Airport Transfer:
Because we follow flights schedule, we know when your plane has landed. If your plane is early or delayed, a driver will be there to pick you at the correct time.

In order to arrange your airport transfer, make sure to fill the corresponding information in our reservation form.
- airport pick-up: arrival time, flight number, company name, city coming from
- aiport drop-off:
departure time, flight number, company name, city going to

 

When do you confirm my reservation ? -top of page-

We confirm your reservation in real time: Monday through Friday, as we receive it. For that, the reservation form should be filled with all the requested information, including your credit card details.

 

When do you charge my credit card ? -top of page-

We charge your credit card for the total amount upon your package confirmation.

 

What is the cancellation policy ? -top of page-

Up to 7 days prior to your arrival date: we will refund you the total amount of your order minus
45 USD for cancellation fee and -5% for bank fee.

If you cancel between 7 & 4 days prior to your arrival date: we will refund you 50% of the total amount of your order minus 5% for bank fee

If you cancel 3 days or less prior to your arrival date: No Refund.

No Show & Early check-out : No Refund.

 

Offer validity ? -top of page-

This offer is valid till the end of the year for all dates with the exception of the high season periods.

 

Contact -top of page-

If you need any help before your arrival or during your stay, you can call us everyday except Sunday at . You can also visit our agency located in Hamra, Beirut city center. Should you have any questions, please contact: Email: Reservation@beirut-hotel.com